We are happy to refund any item returned in saleable condition (unworn and not started), in its original packaging (with tags and security seals in place) with a proof of purchase within 21 days of purchase. Refunds will be issued by the original method of payment to the value of the item printed on the receipt/order confirmation. Unfortunately, we are unable to accept any returns for product purchased from a third party.
Purchasers using their right to return an order should ensure they use the materials and information as provided in the delivery note and follow the provided instructions. The order number and customer’s email address that was used to order will be required.
We are unable to accept returns or issue refunds for personalised products.
Return shipping is paid by the consumer and it is recommended to return the item insured & signed for as we need to ensure receipt of the product to process your refund.
Isaac Royston will make the reimbursement without undue delay, and not later than 14 days after the day Isaac Royston receive back from you any product supplied.
If you reside outside of the EU, your purchase may be liable to import taxes and duties. If you return your product to us, we are unable to refund any of these charges. Please contact your local customs office for further details as they may be able to help advise further on this.
Isaac Royston does not take responsibility for any items lost during the return shipping.
To arrange an exchange or return please email us at email@example.com where our friendly team will be happy to help.